When you learn a new way to think, you can master a new way to be Tweet Because of this, my first attempt at college after highschool this past summer is looking gloomier and gloomier as I end up turning things in late or not at all. Agents will be more receptive and committed to training if they understand why it is important to the organization, their management, the customer and most importantly themselves. Understanding these characteristics will help you inspire your agents to improve their skills, improve the quality of your training and improve the quality of your contact center. If you ask each of them what age they believe constitutes the point at which a person progresses from childhood into adulthood, their answers will always be different. This process design allows the instructor to act as a facilitator who links numerous resources with the adult learner.
Adult Learners: Characteristics, Qualities, and Needs
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By Melissa Kovacevic.
8 Important Characteristics Of Adult Learners
Agents more easily understand the experiences of their colleagues and their own experiences. My insurance went down! Wow — only this morning did I publish my own article about adult learning principles: